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That Philiping ‘Sound-Bite Wisdom’

17 Friday Aug 2018

Posted by Burning Manager in Uncategorized

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#philipedchart, broadsheet, Chartered Manager, Institute of Managers and Leaders, Leadership, linkedin, long-form journalism, meme, Obama, procrastiworking, sound bite wisdom, tabloid, Trump, Twitter

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I haven’t done a blog so far in August and yet I smashed out six in June and two in July. The reason? Well partly a dearth of material, but primarily because I have got into very short-form posts to LinkedIn. They are pithy (some might say pissy) little truisms or nuggets of wisdom that pop into my head from time to time; sometimes at the most random moments. I write them on a flipchart, take a photo, post it and Bob’s your Uncle. I call them #philiped chart – a play on the word ‘flip’ and my name ‘Philip’. Clever huh?

Capture30

So over the weekend I paused for breath and had a moment to reflect. This reflection time had me pondering the sort of nano-second world we now live in. Everything seems to be about speed and expediency, meaning activities that are more contemplative in nature tend to get relegated to the ‘too hard basket’ or ‘can’t find time basket’.  We’ve all seen examples of the glib sound bite wisdom, especially LinkedIn memes with some words of wisdom, be it for life and happiness, or how to manage our company or make a million in a week. I’m dismissive of such banality but over the weekend it dawned on me (somewhat late you might think) that I’m caught up in perpetuating the very thing I dislike.

So instead of just lamenting the near demise of long-form and considered written matter, I thought it might be worthwhile considering the implications of the new normal and how it came about.

It probably started before texting and Twitter. The beginnings of this demise can probably be charted back to the advent of television where entertainment was brought to us in a lazy fashion. At least with radio there is the engagement of the imagination. Less books began to be read and before long newspapers – a very good example of long-form journalism –  were flirting with the idea of shortening their pages. First cab off the rank were the tabloids in the belief that their readership wanted their news in more bite-sized chunks. You are hard-pressed today to find even the quality newspapers (broadsheets) produced in the old large format. Necessarily this means more considered long-form journalism is less evident.

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With texting came the expediency of getting a quick message off while the thought or conversation was hot. The days of the well-penned letter well and truly behind us at this stage. Then Twitter forced us to be deliberately succinct to the tune of 140 characters although 280 are available to some. In business there is a tendency to applaud such focus. No-one likes a meandering meeting with no real purpose right? Caution is needed though because not only can little thoughtful communication be conveyed in such a few characters, but the compunction to be brief can deliver dire consequences. The infamous Trump tweets have wreaked havoc across the globe with traditional allies often getting flamed by him. Were Trump to pen his thoughts in a broader manner and expound on his reasoning for the position he was taking, then no doubt the end result would be less inflammatory. As a result of the current trend to brevity, world tensions are now much higher.

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Then came the memes and LinkedIn which was my starting point. A few words placed beneath a  picture of a tranquil lake, while on the face of it harmless enough, can often  be anything but calming for someone experiencing grave difficulties in their life. A glib line that pays no homage  to the travails, scars and complexities of difficult situations does little good and is patronising at best. Knowing that ‘culture eats strategy for breakfast’ for example  is not really that helpful. It kinda suggests to me that the person dispensing this ‘wisdom’ has actually got that sorted and is reaping all sorts of benefits from doing so…a certain smugness comes through. What would be more helpful is a detailed exploration as to how one might get strategy implementation through developing and nurturing a culture whereby everyone knew the strategy, and was clear in their role to achieve it and worked assiduously to make it happen. Sure longer words but, more importantly, a lot harder to make happen.

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Recently I saw on LinkedIn the employability skills required to make us thrive in the age of digital disruption. Rather surreptitiously they all began with C. They were:

C – creativity;

C- critical thinking;

C- collaboration; and

C – communication.

That’s how this whole sound-bite wisdom works. There has to be some short sharp pattern. Like they all begin with ‘C’ for example. Life and management are much more complex than that, but perhaps that upsets the narrative and pattern too much. That had me thinking. Perhaps other letters of the alphabet might also be applied to the skills of the future. Here’s what a quick bit of procratiworking got me:

A

A  – agility (agile’s very much on trend right now!);

A – adaptability;

A – ambition; and

A – awareness.

I got on a roll and then thought ‘hey what about B’. Bit tougher this one but came up with:

B – bold;

B – businesslike;

B – big data; and

B – build partnerships.

C’s already been covered so what about ‘D’

D – diplomacy;

D – decision-making;

D – delegation; and

D –diligence.

So you see it’s not that hard to be glib. The fact of the matter is that the complex nature of managing in an organisation, or leading it, requires just three things (isn’t this me being reductionist?):

  • A complex battery of skills, competence and experience;
  • Self-awareness of your own shortcomings to be able to recruit to cover these; and
  • A mix of determination, sheer luck and creativity.

As suggested, this incorporates a huge array of skills and experience that cannot be contained within one letter of the alphabet.

If we are to achieve in improving our business delivery and leadership, it is unlikely that this will occur as a result of a nano-second eyeball capture on LinkedIn. In fact, most genuine entrepreneurs will talk about the hours of hard work and risks taken in order to become the ‘overnight success’ from their ‘genius’ idea. The same is true of effectively managing people and strategy. This can only be done effectively through life-long learning and having a raft of theoretical and practical skills that are constantly added to and updated. At times LinkedIn appears, in management terms, to be the equivalent of classified pages of old newspapers that carried remedies for everything from baldness to hearing loss. There are no simple one silver bullet fixes all ailments here. There ain’t no Rawleighs for management ailments!

The best solution to improving your business outcomes and managing your people for mutual advantage is to have a means by which best practice is available to you in long-form. Having peers with whom you can discuss issues and challenges with face to face, rather than a ‘like’ or ‘comment’ from one of your 800 odd connections, is much more enlightening. That’s why I have joined the Institute of Managers and Leaders and that’s why I sought the Chartered Manager status. The access to quality advice, peers, long-form research and insights provides a great opportunity to keep current in a world increasingly bombarded by little snippets of ‘wisdom’; not unlike what I contribute to most days that distract and dumb down the complexity of modern management. Sometimes too much condensed wisdom makes me want to ‘philip my lid’!

Cave Painting in the Digital Age

25 Thursday Jun 2015

Posted by Burning Manager in Uncategorized

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cave painting, cave painting; twitter; Shakespeare;, Charles Dickens, emoji;, Emotional Intelligence, EQ, iphone, James Joyce, Mark Twain, Millenials, Patrick White, Twitter, W B Yeats

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I wrote recently about the inexorable rise of digitisation in our lives and the workplace and made some pointed comments about the need for the workforce to be able to adapt and stay ahead of automation. I do my best to stay at the leading edge by keeping up to date with technology. Yes I’m even contemplating an Apple watch…apparently the big decision to be made is which strap to choose!

Not long ago I did a software update on my iphone to the latest iOS8.3. I was interested to see what was new with the update and it appeared at first glance that the key change was an increase in the number of emojis. Exchanging texts with my millennial children is a good way I find to stay in touch with things (as well as Spotify of course). I’ve noticed lately that they have wholeheartedly embraced the use of emojis within their text language.

Today’s text exchange with my daughter is a case in point. Our family have had a special connection with Amy Winehouse over the years to the point that my daughter has a treasured personal note written to her by Amy. I read a film review for the movie Amy which is the story of her life; both fantastic and tragic and thought I would let my daughter know that it had just been released. I got back a text that contained no text just two emojis, but which spoke volumes.

 followed by .

That made me think. Some of us have long lamented the lowering of the standard of English, particularly in the work environment where the age-old wordsmith skills seem to no longer be held in such high regard. The wonderful writings of the classic authors is being lost on our younger generation and as we now communicate more in electronic form, our ability to use the English language at its best is being quite quickly eroded. Emails were the start, but the minute SMS messaging came in so did the truncation of words and the tossing aside of grammatical rules. Twitter (of which I am a frequent visitor/contributor I must admit) has further exacerbated this situation by limiting our prose and long-form expression to just 140 characters.

If we look at the development of written language, the earliest form is cave painting of which Australia has many shining examples. There is the hieroglyphics of the ancient Egyptians and we move through the different languages as exhibited in the Rosetta Stone through to Old and Middle English and the language we have today. We get Shakespeare and the wonderful Dickens, Twain, Austen, the Brontes, Hardy, Joyce, Yeats, White etc. Lately though, it would appear that our linguistic skills and expression in written form is not capable of matching the complexity and beauty that our forebears were able to capture on paper. And perhaps that is the key missing ingredient; paper. The lack of complexity or beauty in modern day writing when viewed on an electronic device does not jar half as much as it does when that same message is committed to paper.

Now it appears we are about to come full circle. To make things easier and save writing words we now have a large and ever expanding ‘library’ of emojis to do more than just express our emotions within a written message. Indeed emojis are now being used to replace words altogether. The other day when I asked my son what his mark was in an exam rather than him responding with “I’m not going to tell you” I got three emojis:


It didn’t take me long to work out the message, but there is a world of difference between the exact meaning of this in words and what interpretation I might ascribe to it on the presumption that I understand what the three monkeys mean anyway.

As more and more emojis are created, and we pepper our messages with them, it will become incumbent upon us to learn to adeptly read visual rather than linguistic/written comprehension cues. We know from management studies that good leaders have highly refined emotional intelligence. An extra aspect to that EQ may well turn out to be the ability to read simple emotional graphics to understand the joy, heartache, disappointment, sadness, boredom or excitement of the writer. Indeed our very business survival might depend upon it.

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