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That Philiping ‘Sound-Bite Wisdom’

17 Friday Aug 2018

Posted by Burning Manager in Uncategorized

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#philipedchart, broadsheet, Chartered Manager, Institute of Managers and Leaders, Leadership, linkedin, long-form journalism, meme, Obama, procrastiworking, sound bite wisdom, tabloid, Trump, Twitter

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I haven’t done a blog so far in August and yet I smashed out six in June and two in July. The reason? Well partly a dearth of material, but primarily because I have got into very short-form posts to LinkedIn. They are pithy (some might say pissy) little truisms or nuggets of wisdom that pop into my head from time to time; sometimes at the most random moments. I write them on a flipchart, take a photo, post it and Bob’s your Uncle. I call them #philiped chart – a play on the word ‘flip’ and my name ‘Philip’. Clever huh?

Capture30

So over the weekend I paused for breath and had a moment to reflect. This reflection time had me pondering the sort of nano-second world we now live in. Everything seems to be about speed and expediency, meaning activities that are more contemplative in nature tend to get relegated to the ‘too hard basket’ or ‘can’t find time basket’.  We’ve all seen examples of the glib sound bite wisdom, especially LinkedIn memes with some words of wisdom, be it for life and happiness, or how to manage our company or make a million in a week. I’m dismissive of such banality but over the weekend it dawned on me (somewhat late you might think) that I’m caught up in perpetuating the very thing I dislike.

So instead of just lamenting the near demise of long-form and considered written matter, I thought it might be worthwhile considering the implications of the new normal and how it came about.

It probably started before texting and Twitter. The beginnings of this demise can probably be charted back to the advent of television where entertainment was brought to us in a lazy fashion. At least with radio there is the engagement of the imagination. Less books began to be read and before long newspapers – a very good example of long-form journalism –  were flirting with the idea of shortening their pages. First cab off the rank were the tabloids in the belief that their readership wanted their news in more bite-sized chunks. You are hard-pressed today to find even the quality newspapers (broadsheets) produced in the old large format. Necessarily this means more considered long-form journalism is less evident.

Trump Twitter graphic_1486652050965.jpg_5815566_ver1.0_640_360

With texting came the expediency of getting a quick message off while the thought or conversation was hot. The days of the well-penned letter well and truly behind us at this stage. Then Twitter forced us to be deliberately succinct to the tune of 140 characters although 280 are available to some. In business there is a tendency to applaud such focus. No-one likes a meandering meeting with no real purpose right? Caution is needed though because not only can little thoughtful communication be conveyed in such a few characters, but the compunction to be brief can deliver dire consequences. The infamous Trump tweets have wreaked havoc across the globe with traditional allies often getting flamed by him. Were Trump to pen his thoughts in a broader manner and expound on his reasoning for the position he was taking, then no doubt the end result would be less inflammatory. As a result of the current trend to brevity, world tensions are now much higher.

culture-eats-strategy-for-breakfast-merkapt

Then came the memes and LinkedIn which was my starting point. A few words placed beneath a  picture of a tranquil lake, while on the face of it harmless enough, can often  be anything but calming for someone experiencing grave difficulties in their life. A glib line that pays no homage  to the travails, scars and complexities of difficult situations does little good and is patronising at best. Knowing that ‘culture eats strategy for breakfast’ for example  is not really that helpful. It kinda suggests to me that the person dispensing this ‘wisdom’ has actually got that sorted and is reaping all sorts of benefits from doing so…a certain smugness comes through. What would be more helpful is a detailed exploration as to how one might get strategy implementation through developing and nurturing a culture whereby everyone knew the strategy, and was clear in their role to achieve it and worked assiduously to make it happen. Sure longer words but, more importantly, a lot harder to make happen.

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Recently I saw on LinkedIn the employability skills required to make us thrive in the age of digital disruption. Rather surreptitiously they all began with C. They were:

C – creativity;

C- critical thinking;

C- collaboration; and

C – communication.

That’s how this whole sound-bite wisdom works. There has to be some short sharp pattern. Like they all begin with ‘C’ for example. Life and management are much more complex than that, but perhaps that upsets the narrative and pattern too much. That had me thinking. Perhaps other letters of the alphabet might also be applied to the skills of the future. Here’s what a quick bit of procratiworking got me:

A

A  – agility (agile’s very much on trend right now!);

A – adaptability;

A – ambition; and

A – awareness.

I got on a roll and then thought ‘hey what about B’. Bit tougher this one but came up with:

B – bold;

B – businesslike;

B – big data; and

B – build partnerships.

C’s already been covered so what about ‘D’

D – diplomacy;

D – decision-making;

D – delegation; and

D –diligence.

So you see it’s not that hard to be glib. The fact of the matter is that the complex nature of managing in an organisation, or leading it, requires just three things (isn’t this me being reductionist?):

  • A complex battery of skills, competence and experience;
  • Self-awareness of your own shortcomings to be able to recruit to cover these; and
  • A mix of determination, sheer luck and creativity.

As suggested, this incorporates a huge array of skills and experience that cannot be contained within one letter of the alphabet.

If we are to achieve in improving our business delivery and leadership, it is unlikely that this will occur as a result of a nano-second eyeball capture on LinkedIn. In fact, most genuine entrepreneurs will talk about the hours of hard work and risks taken in order to become the ‘overnight success’ from their ‘genius’ idea. The same is true of effectively managing people and strategy. This can only be done effectively through life-long learning and having a raft of theoretical and practical skills that are constantly added to and updated. At times LinkedIn appears, in management terms, to be the equivalent of classified pages of old newspapers that carried remedies for everything from baldness to hearing loss. There are no simple one silver bullet fixes all ailments here. There ain’t no Rawleighs for management ailments!

The best solution to improving your business outcomes and managing your people for mutual advantage is to have a means by which best practice is available to you in long-form. Having peers with whom you can discuss issues and challenges with face to face, rather than a ‘like’ or ‘comment’ from one of your 800 odd connections, is much more enlightening. That’s why I have joined the Institute of Managers and Leaders and that’s why I sought the Chartered Manager status. The access to quality advice, peers, long-form research and insights provides a great opportunity to keep current in a world increasingly bombarded by little snippets of ‘wisdom’; not unlike what I contribute to most days that distract and dumb down the complexity of modern management. Sometimes too much condensed wisdom makes me want to ‘philip my lid’!

Killing Me Softly and Absolutely

24 Wednesday Feb 2016

Posted by Burning Manager in Uncategorized

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absolutism, Antonin Scalia, art of compromise, authenticity, Brendan Dassey, compromise, Dolores Avery, Founding Fathers, hard is soft soft is hard, Making a Murderer, Manitowoc, Netflix;, Obama, Steven Avery, US Supreme Court, Wisconsin

 

Orange County News - Aug 29, 2005

Scalia: ‘Absolutely! What’s the question?’

My mind is still preoccupied with all things Stateside (as per my last blog about the US Primaries). Adding texture (as if it was needed) to the Primaries is the looming constitutional crisis of the replacement of recently deceased Antonin Scalia on the US Supreme Court. To those who are only occasional followers of the US Federal government system a quick rundown may be of value. There are basically four components, each designed specifically by the Founders to place a check on government to avoid abuse of power. The President is the Executive. While wielding a lot of power this is held in check by the other branches of Government e.g. Congress and the Supreme Court. Congress has two chambers being the House of Representatives and the Senate. To give an example of how the checks and balances work let’s consider the US going to war. Only the President, as Commander in Chief, can declare war but he needs Congress to vote the appropriations to fund it. The Supreme Court can rule on whether such action was unconstitutional and if so their decision becomes binding.

Why then am I focussing on this minutia of the US Supreme Court? Well for one the numbers are really important. There are nine judges in total so depending on the current set up you can have a liberal (by the numbers) court or a conservative one. This may be in accord or out of step with the political leanings of the executive. The death of Scalia, an arch conservative, means Obama has the opportunity to select his own (presumably liberal/progressive). This would mean for the first time in a long time that majority liberal decisions can be assumed more often than not. Nominations are fine but the candidate still needs Congress approval and that is where Obama may run out of time. The filibuster is very much part of the US political zeitgeist. This may well be a high risk strategy for the filibusters however because those seen obstructing a US President in the proper execution of his duties may well run foul of the voters in an election that also sees a number of Senators standing for re-election.

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Dolores Avery – Quite often on the other end when Steven was ‘phoning home’

I’m also into all things American at the moment because I am in the thrall of Making a Murderer currently playing on Netflix. For me this is the most compelling television since Breaking Bad and it’s a documentary to boot. If you haven’t seen it, it is worth the price of Netflix alone. Without giving too much away, the chief protagonist, Steven Avery, is twice convicted for two different crimes which he quite clearly did not commit. The Avery’s are ‘trailer trash’ and yet the manner in which they have conducted themselves throughout 10 or so hours of documentary footage is astounding. Their quiet dignity, especially that of the inimitable Dolores, is something that you just settle into and admire for it shows that class is no determinant of …errr…class.

[Look away now if you don’t want a spoiler].

Steven Avery – a redneck with a right to be hot under the collar

One particular aspect of the Steven Avery story has struck me. I’ll call it absolutism. At his second trial, when he is tried for a brutal murder and disposal of a corpse, one of the jurors had to be relieved of their duties for family illness. He later advised that on immediately retiring to the Jury room an initial straw poll of the jurors was taken. The results were seven not guilty and three guilty; with one undecided. The verdict brought down at the end was Avery guilty of murder. What this said to me was that the absolutists on the jury had prevailed. Those of a more flexible mindset were drawn across to the clearly nonsensical decision to pronounce a guilty verdict by the three unwilling to yield. This had me in reflection mode. What is it about the absolutists that make the pragmatists want to compromise? I also reflected on the absolutism underpinning the verdict which is the presumption that the State is both more credible and important than the individual. Surely this flies in the face of the structure of Government put in place by the Founding Fathers? This is something Justice Scalia would find deeply upsetting.

Yet there is probably no greater exponent of absolutism in modern times than Supreme Court Judge Scalia himself. Often the ‘swing voter’ on the Supreme Court he wrote many judgements and he is known for his very conservative and strict adherence to the principles laid out in the Constitution. He used as his guiding principles the Founding Fathers’ absolute intent. Seldom did he take into account we live in a different age; a different time. Consequently America has been held back in some areas e.g. stem cell research as a result. Not surprising he was pretty robust on the defence of the Second Amendment (the right to bear arms) costing how many lives we can never know.

This strict adherence to principles without the pragmatism to know when to be firm and when to be flexible strikes me as an individual who does not understand, or refuses to accept the beauty of compromise. Not compromise when you are not being authentic. Not compromise when it makes it feel like you are not living your truth. Not compromise where you feel you have given a little of your soul away in the process, or betraying yourself ( a la Caroline Myss). Rather, compromise where your mindfulness and emotional intelligence has recognised the face issues of the other party and acknowledged that victory at all costs is ultimately a shallow exercise. It’s called the ‘art of compromise’ for a reason. It needs real artistry to achieve i.e. creativity, nuance, style and sensitivity.

I’ve been a long time believer that there are many false truisms in life and management. One of the biggest I think is that acting without compromise is hard and compromising is easy. I call this ‘hard is soft; soft is hard’. Being unyielding is as easy as pie. You pull the shutters down and just dig in. It’s not about tenacity it’s more about tuning out. Compromise on the other hand is much more difficult. There is an intense vulnerability at play here. Knowing what to hold firm to and what to compromise on is really hard. Knowing that your colleagues might ridicule you for bending or folding is hard to do. It’s about strength of character. That might sound counter-intuitive but sometimes to display our vulnerability is the hardest thing of all. To do so is to be authentic. Authenticity is seldom detectable in the un-yielding. The absolutists don’t give us enough of an insight into their inner workings to allow us to properly ‘feel’ them. The unyielding wall that is their lack of compromise is a barrier behind which they hide and makes an emotionally intelligent exchange with them well-nigh impossible. It’s a black and white approach to life and work when in fact the continuum of black and white has all shades of grey in between. That’s why I believe it’s beholden on those professions that come from an absolutist tradition e.g. accountants, engineers etc. to learn the complexity of management and unlearn much of what their underpinning knowledge has taught them. It’s doubtful that they will come to this heuristically.

And so to the jurors in the Steven Avery case. The three -probably biased before the case- jurors who held out for the guilty verdict must have just stood their ground so firmly that the others found they inappropriately compromised their own beliefs for the sake of expediency. In such cases this is not an authentic compromise position. The lesson that Steven Avery lives to this very day in a Wisconsin prison is that absolutism cannot be applied absolutely. The problem is the absolutists have no idea about how to shift their paradigm.

Two things I hope we can look forward to in the not too distant future. Firstly a new Supreme Court judge who has the wisdom to guide the US in the decades that follow bringing down well-reasoned and compassionate rulings and secondly the exoneration and compensation of Steven Avery and Brendan Dassey for crimes they clearly did not commit. Of that I’m absolutely certain.

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