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That Philiping ‘Sound-Bite Wisdom’

17 Friday Aug 2018

Posted by Burning Manager in Uncategorized

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#philipedchart, broadsheet, Chartered Manager, Institute of Managers and Leaders, Leadership, linkedin, long-form journalism, meme, Obama, procrastiworking, sound bite wisdom, tabloid, Trump, Twitter

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I haven’t done a blog so far in August and yet I smashed out six in June and two in July. The reason? Well partly a dearth of material, but primarily because I have got into very short-form posts to LinkedIn. They are pithy (some might say pissy) little truisms or nuggets of wisdom that pop into my head from time to time; sometimes at the most random moments. I write them on a flipchart, take a photo, post it and Bob’s your Uncle. I call them #philiped chart – a play on the word ‘flip’ and my name ‘Philip’. Clever huh?

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So over the weekend I paused for breath and had a moment to reflect. This reflection time had me pondering the sort of nano-second world we now live in. Everything seems to be about speed and expediency, meaning activities that are more contemplative in nature tend to get relegated to the ‘too hard basket’ or ‘can’t find time basket’.  We’ve all seen examples of the glib sound bite wisdom, especially LinkedIn memes with some words of wisdom, be it for life and happiness, or how to manage our company or make a million in a week. I’m dismissive of such banality but over the weekend it dawned on me (somewhat late you might think) that I’m caught up in perpetuating the very thing I dislike.

So instead of just lamenting the near demise of long-form and considered written matter, I thought it might be worthwhile considering the implications of the new normal and how it came about.

It probably started before texting and Twitter. The beginnings of this demise can probably be charted back to the advent of television where entertainment was brought to us in a lazy fashion. At least with radio there is the engagement of the imagination. Less books began to be read and before long newspapers – a very good example of long-form journalism –  were flirting with the idea of shortening their pages. First cab off the rank were the tabloids in the belief that their readership wanted their news in more bite-sized chunks. You are hard-pressed today to find even the quality newspapers (broadsheets) produced in the old large format. Necessarily this means more considered long-form journalism is less evident.

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With texting came the expediency of getting a quick message off while the thought or conversation was hot. The days of the well-penned letter well and truly behind us at this stage. Then Twitter forced us to be deliberately succinct to the tune of 140 characters although 280 are available to some. In business there is a tendency to applaud such focus. No-one likes a meandering meeting with no real purpose right? Caution is needed though because not only can little thoughtful communication be conveyed in such a few characters, but the compunction to be brief can deliver dire consequences. The infamous Trump tweets have wreaked havoc across the globe with traditional allies often getting flamed by him. Were Trump to pen his thoughts in a broader manner and expound on his reasoning for the position he was taking, then no doubt the end result would be less inflammatory. As a result of the current trend to brevity, world tensions are now much higher.

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Then came the memes and LinkedIn which was my starting point. A few words placed beneath a  picture of a tranquil lake, while on the face of it harmless enough, can often  be anything but calming for someone experiencing grave difficulties in their life. A glib line that pays no homage  to the travails, scars and complexities of difficult situations does little good and is patronising at best. Knowing that ‘culture eats strategy for breakfast’ for example  is not really that helpful. It kinda suggests to me that the person dispensing this ‘wisdom’ has actually got that sorted and is reaping all sorts of benefits from doing so…a certain smugness comes through. What would be more helpful is a detailed exploration as to how one might get strategy implementation through developing and nurturing a culture whereby everyone knew the strategy, and was clear in their role to achieve it and worked assiduously to make it happen. Sure longer words but, more importantly, a lot harder to make happen.

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Recently I saw on LinkedIn the employability skills required to make us thrive in the age of digital disruption. Rather surreptitiously they all began with C. They were:

C – creativity;

C- critical thinking;

C- collaboration; and

C – communication.

That’s how this whole sound-bite wisdom works. There has to be some short sharp pattern. Like they all begin with ‘C’ for example. Life and management are much more complex than that, but perhaps that upsets the narrative and pattern too much. That had me thinking. Perhaps other letters of the alphabet might also be applied to the skills of the future. Here’s what a quick bit of procratiworking got me:

A

A  – agility (agile’s very much on trend right now!);

A – adaptability;

A – ambition; and

A – awareness.

I got on a roll and then thought ‘hey what about B’. Bit tougher this one but came up with:

B – bold;

B – businesslike;

B – big data; and

B – build partnerships.

C’s already been covered so what about ‘D’

D – diplomacy;

D – decision-making;

D – delegation; and

D –diligence.

So you see it’s not that hard to be glib. The fact of the matter is that the complex nature of managing in an organisation, or leading it, requires just three things (isn’t this me being reductionist?):

  • A complex battery of skills, competence and experience;
  • Self-awareness of your own shortcomings to be able to recruit to cover these; and
  • A mix of determination, sheer luck and creativity.

As suggested, this incorporates a huge array of skills and experience that cannot be contained within one letter of the alphabet.

If we are to achieve in improving our business delivery and leadership, it is unlikely that this will occur as a result of a nano-second eyeball capture on LinkedIn. In fact, most genuine entrepreneurs will talk about the hours of hard work and risks taken in order to become the ‘overnight success’ from their ‘genius’ idea. The same is true of effectively managing people and strategy. This can only be done effectively through life-long learning and having a raft of theoretical and practical skills that are constantly added to and updated. At times LinkedIn appears, in management terms, to be the equivalent of classified pages of old newspapers that carried remedies for everything from baldness to hearing loss. There are no simple one silver bullet fixes all ailments here. There ain’t no Rawleighs for management ailments!

The best solution to improving your business outcomes and managing your people for mutual advantage is to have a means by which best practice is available to you in long-form. Having peers with whom you can discuss issues and challenges with face to face, rather than a ‘like’ or ‘comment’ from one of your 800 odd connections, is much more enlightening. That’s why I have joined the Institute of Managers and Leaders and that’s why I sought the Chartered Manager status. The access to quality advice, peers, long-form research and insights provides a great opportunity to keep current in a world increasingly bombarded by little snippets of ‘wisdom’; not unlike what I contribute to most days that distract and dumb down the complexity of modern management. Sometimes too much condensed wisdom makes me want to ‘philip my lid’!

Conversing @ Colvinius

12 Friday May 2017

Posted by Burning Manager in Uncategorized

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ABC, Australian Broadcasting Corporation, BBC, British Broadcasting Corporation, buzzfeed, Colvinius, Donald Trump, Facebook, Fairfax, fake news, Fran Kelly, Google, Jeremy Paxman, Leigh Sales, linkedin, Mark Colvin, Maxine McKew, Patricia Karvelas, Phillip Adams, Skimm, The Apprentice, Tony Jones, Virginia Trioli, Waleed Ali

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I got a tweet yesterday from someone who had just died. It simply said ‘It’s all been bloody marvellous.’ It was none other than Mark Colvin, the longstanding journalist from the ABC (Australian Broadcasting Corporation). The death of Mark is a blow to quality journalism and his passing is made even more salient by the fact that quality journalism is under attack like never before. There are three threats to the fourth estate. Traditional media is under pressure from falling advertising revenue, social media is skewing newsfeeds, citizen journalism is in many cases reducing the quality of the message and furthermore Trump, ostensibly the leader of the free world, has been doing his damnedest to undermine the role that the media plays in filtering out fact from fiction.

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I was no early listener to Mark Colvin whose career spanned some 40 years with the ABC. I was in the UK enjoying arguably the best quality radio, television and print media journalism in the world. The BBC remains, I think, the best news organisation across radio, television and digital platforms. So on my migration to Australia I was bracing myself for a bit of a culture shock from ‘nation speaking peace unto nation’ to laid-back news ditties interspersed by surfing forecasts. Imagine my surprise when I tuned into the ABC and listened to the likes of Fran Kelly, Waleed Ali, PK, Phillip Adams, Virginia Trioli, Leigh Sales, Maxine McKew, Tony Jones and of course Mark Colvin. I realised pretty quickly that my highbrow bias was totally off beam. Mark though, stood out for me partly I think because of his radio voice which appeared to have a tinge of British accent. He had a very direct approach, not quite Jeremy Paxman, but one that had an edge suggesting he had little tolerance for BS. He never got upset or talked over his interviewee and what was abundantly clear was that he didn’t work from scripts. His second question always seemed to be seamlessly linked to the previous answer; a clear mark of an accomplished journalist and interviewer.

Why is the passing of Mark Colvin, aka known by twitter handle ‘Colvinius’, so important? Possibly like no other time in modern history has the freedom of the press been so much at risk. There is the Trump effect. He believes that if you say it is so then it is so. This is mainly true if you run a Corporation. This is patently true if you host The Apprentice. This is clearly not the case if you are in public office and especially if you are running a country. It’s people like Mark Colvin who have kept and keep on holding such individuals to account.

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Secondly there is the worrying aspect of falling advertising revenues to the traditional media platforms of radio, TV and print. We have a very recent example of this in Australia on, of all days, World Press Freedom Day, with the notification of over 100 redundancies of journalists from the Fairfax Group. This means quality journalists committed to keeping our politicians, those in public service and corporations honest. Democracy is kept alive through the constant application of scrutiny. Those who do so are increasingly targeted as ‘un-American’ or ‘un-Australian’ etc. when nothing could be further from the truth. Those who place the spotlight on our freedoms are surely the great defenders of it which comes out of patriotism and not hatred. As Burt Cohen would attest, to lose quality journalists means our ability to actually undertake some of the long-form journalism or investigative journalism is seriously compromised. Denying media freedom is something we would not tolerate in the free world, but allowing it to be starved through lack of quality personnel seems to be something we sit idly by and allow.

There is the argument of course that alternative platforms, including digital, are taking the place of traditional forms of media and we should just suck it up and get on with it. Besides the young people are accessing their media that way aren’t they? All well and good but the questions you have to ask yourself are whether Facebook, Google, Skimm or Buzzfeed etc. would have had the tenacity and prowess to uncover the Watergate scandal if they had been around then? I strongly suspect not.

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Digital platforms, especially social media, have underlying algorithms allowing social media sites to garner an incredible amount of information about individual eyeball owners. Behaviours and patterns are the primary focus here because advertising revenue is what underpins these companies. This isn’t the world of the first wave of internet companies which were based on ‘fluff’ with no underpinning business model. The business model for the likes of Facebook, Linkedin etc. is well established and it is advertising. We know from FeedVis, developed by the Northeastern University and the University of Michigan, that social media news is actually curated for us. This has caused the New Scientist to claim that ‘in the history of mass media people were in control of what you saw. That’s not true anymore.’ We have every right to be alarmed by this. Our news is likely reflecting our current biases both conscious and unconscious. We know from neuroscience that our ego-brain is constantly seeking confirmation of our particular view of the world. Such self-affirming ‘proof’ delivered to our news feed daily, if not hourly, cannot be healthy from a knowledge, growth or democratic perspective.

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That said, not all digital news delivery is bad. I love keeping abreast of breaking news via Twitter. So did Mark Colvin by the way. What’s remarkable about Mark is that while he embraced the technology, he also embraced the polar opposite of Twitter and its 140 character limit with a breadth across an amazing range of issues that often had his colleagues breathless in admiration.

So I’ve received his last ever tweet. Those who listened to Mark on PM on a regular basis will know what I mean when I say that when I got his last tweet I held on for a further one, after a suitable, almost awkward pause, that simply said….’goodnight.’

On a Bender Over Gender

17 Friday Feb 2017

Posted by Burning Manager in Uncategorized

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gender, Guerlain Kisskiss, linkedin, Luck Kellaway, Prada, QCAT, superannuation, The Atlantic, time value of money, TVM, WGEA, Workplace Gender Equality Agency

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Leadership, I read recently on a meme in Linkedin, is not about being in charge. ‘Leadership is about taking care of those in your charge.’ Schmalzy and jingoistic maybe, but not a bad one-liner to keep front of mind when you become one. As men in leadership we have an extra responsibility and that is to diversity. Lucy Kellaway, one of my favourite but more acerbic writers on management, in a recent article in the AFR, exposed two of the ‘great lies of corporate life: diversity and authenticity.’ I think she was saying that while we all advocate for authenticity and diversity in the workplace the fact of the matter is that in the Corporate world there is a blandness and sameness that is the antithesis of originality and being different. Her thesis is that the nature of the Corporate world is such that we encourage similarity or it manifests itself through the competitive nature of the workplace itself. Outliers, and those who dare to be different, struggle against the mainstream which tends, like all mainstreams, to look very similar.

 

Diversity is, I would argue, a critical requirement in business. Diversity comes in many shapes and forms and includes cultural, racial, demographic, disability, religious, sexual orientation and gender to name but a few. It’s gender I want to concentrate on. It’s my feeling that the three big tensions in the future workplace will be around gender, sexual diversity and education. Workplaces of the future that do not embrace a fairness agenda for its female workforce, or who do not show tolerance to the broad spectrum of expressed sexuality, or engage both the educated and not so educated and treat both with integrity are likely to be long-term losers in the business sustainability stakes.

 

A great article in The Atlantic in July 2015 argued the case strongly that gender equality in the workplace has clear economic advantages. They posit that ‘equality can boost profits and enhance reputation.’ I have taken this to heart and have put in my own equality measures. We have endeavoured to achieve accreditation through Australia’s Workplace Gender Equality Agency (WGEA). Thus far we have been thwarted in this because it doesn’t apply to small companies. Efforts to get a dispensation have been unsuccessful. We keep trying.

 

We have achieved gender balance across both our entire staff and management team. I’ve seen a number of companies achieve this across the staff as a whole but the upper echelons  of management remain stubbornly male-oriented and it is this group, after all, setting employment policies that may well not be advocating for women in the workplace e.g. flexibility, non-detrimental career breaks etc. The third significant push for us has been the differential payment of superannuation.

 

While awaiting a decision by the Queensland Civil and Administrative Tribunal (QCAT) to legally contravene the Anti-Discrimination Act 1991 it is worthwhile explaining the issue. It was put succinctly by one of my Board Directors the other day when he pointed to his own circumstance. His wife had eight children and he admitted that her Superannuation balance (she is of retirement age) is less than $30,000. They say a balance of closer to $1m is what you need for a comfortable retirement. Women are significantly under-superannuated at retirement age. There are a number of factors causing this and pay inequity, while a contributor, is not the primary reason. Women in general have time off for childbirth and child rearing and are often the first port of call as carer for elderly relatives or sick children.

 

time-value-of-money

All up they tend to be well behind when they reach the age of 65. Add to this the fact that they live longer (we really must do something about this from an equity perspective) and their low balances are an issue that good employers should think about addressing now. We are proposing our female staff get an additional 1% contribution into their superannuation accounts paid for by their employer. This 1% on the face of it doesn’t sound like much but it has a significant impact come retirement based on the age-old principle (and one that isn’t emphasised enough in schools) – the time value of money (TVM).

 

So as the employer what do I get in return? Well I feel good that I am doing something as a ‘male champion of change’ a title that doesn’t sit that comfortably with me. But it’s more than that; it builds our reputation and brand in the market. It differentiates. It defines us as a leader. It breeds loyalty. It retains talent, it attracts talent. I also think it has an impact at a more cellular level and that is it breeds confidence and a certain expansion in what we think is possible. Not many other companies have done what we are endeavouring so if we achieve it our ‘little team’ can rightly point to this achievement and start thinking about what other previously unscaleable elevations we can conquer.

 

p0321g30                          Lucy Kellaway

 If we are going to be genuine in our efforts to create gender diversity and reap the benefits research shows is associated with this, we have to do more than just have platitudes. We have to lead by example and this may mean leading with our chin. There will be knockers and I’ve encountered quite a few. ‘Don’t forget your lipstick and your handbag’ is one of the funnier comments that came my way. I think that is what Lucy Kellaway was referring to. She would argue that there is too much Guerlain Kisskiss and Prada in our workplaces already! To really redress the balance we have to give it a red hot go with all the enthusiasm of a hen’s night party. In other words going on a bender over gender! That’s what we are doing in a methodical and sober way.

 

Staying Linked In While on Holiday

09 Friday Oct 2015

Posted by Burning Manager in communications

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communications, driving in Spain, linkedin, Spain, staying in touch, technology;

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I had the pleasure recently of a six week break from work to drive around Spain soaking up sights, culture, sounds and tastes of this wonderful country. While packing I reflected on how different things are now from travels of yesteryear when I did my first overseas trip. Now, for example, I had to ensure I had the right chargers to cover re-charging two different iphones, our two ipads, my Apple Notebook, my Apple watch (a yet different charger connection), the SatNav for the car, the Crash Cam for the car and a plug for the travel iron (ok some things never change!).

One of the issues that definitely needed sorting before departure was how we might keep in touch. There were requests from work for me to post regularly on Facebook so they could live the holiday vicariously through me. I can’t abide Facebook especially ‘look at me’ foreign holiday snaps so that wasn’t going to happen. Instead I chose to use my iphone for some photos and emailed these through for onward circulation. This worked very well. By the way the iphone out-performed its much more expensive and sophisticated Lumix counterpart in a number of situations particularly in low light and at night.

Then there was the issue of being able to do emails and texts on the run. A travel sim was the answer particularly given the potential for mobile calls in case of emergency without fear of breaking the bank. All went well until day two when my travel sim corrupted, coincidentally at the same time that I lost the entire itinerary that I had worked methodically on for the previous three months. That’s another story. So here we were in Spain with no operable sim. The solution was to rent a dongle from the car rental company who rather disappointedly gave us one with enough battery retention to last an hour without being attached to a charger.

We found ourselves, it seemed, in Spain gloriously without too much of an idea of what we were doing and not a great deal of means to connect with the outside world, short of getting our dongle juiced back up on return to our hotel room. Bliss! Two things that had the potential to derail the trip from the outset, ended up being the major contributors to the fantastic time we actually had.

Driving around Spain is no mean feat. The roads between cities are amazing and contrary to what expectations might be, the hot-headed Gallic temperament was never evident on the road (nor anywhere else for that matter). Everyone seems to know how to drive sensibly on their motorways and does so. We could learn so much in Australia from the Europeans. In the towns, however, the situation changes. Not so much because their temperament changes, but because the streets are so narrow and are often filled with tourists and, on one occasion, a band playing a gig preventing us from accessing our hotel. You very quickly learn to adapt and go with the flow. Focus is essential to not only find the right location but to actually get there safely and parked with all bags unloaded.

You can imagine my annoyance then to be woken during the night by the pinging of my mobile phone causing me to pick it up and read it in case it was an urgent message from our 18 year old left at home on his own for the first time to cope. Without exception each time it was a LinkedIn message, generally someone wanting to connect with me. At this stage of my career I don’t have the need for ego stroking to embellish my particular importance (or lack thereof) within the pantheon of management. So I know when I’m getting ‘invites’ from merchant bankers and investors from the likes of Kuwait, Abu Dhabi, Dubai etc that these are not serious connections. Some of the phone ‘pinging’ was from distantly connected ex-colleagues, or people I have done momentary business with recommending me for my various skills. Project and change management seem to feature really highly for some reason. Invariably these assessments of my skills come from people who have had no involvement and therefore no knowledge of my skills sets in the areas in which they are freely (glibly) commenting. One particular ping that woke me was even more annoying because it was neither a connection request, nor a skill recommendation but a LinkedIn message from a Margo F saying:

‘Good luck with the kids Barry, you probably need it..have a great time out.’

Heads up Margo, the name’s not Barry. So while lying there worried about getting enough sleep to be a safe driver in a left hand drive car in a far flung foreign land it got me thinking about the utility of business social media like LinkedIn and here’s what I concluded in the early hours.

  • It can be a useful tool for networking;
  • I can get useful background on someone before meeting with them;
  • Its voracious need to keep changing and iterating its offering is diluting its value;
  • Its use as a recruiting tool is about as over-hyped as the first wave of the internet;
  • Just because it says something on LinkedIn it cannot be considered fact without a reliable fact-checker;
  • Everything contained therein should be taken with a pinch of salt;
  • It’s a good way to track old colleagues and rivals and see what they have been up to, but you should skip most of the stuff they say except the verifiable facts;
  • Some people have fancy qualifications from universities that I’ve never heard of;
  • It would appear under the category of ‘qualifications’ you don’t have to have completed the course and passed but merely started to get an entry. Had Hillary been alive today I’m not sure under ‘achievements’ he would have listed ‘Conquering Mt Everest’ on the eve of his departure for the Himalayas.

Like most things in life, LinkedIn is a mixed blessing. As my Mum used to say ‘moderation in everything’ and this clearly applies to business social media sites like LinkedIn. Let’s not fool ourselves that it doesn’t quickly become narcissistic and frankly it doesn’t make me one iota of a better manager if I have 3,000 connections or three. It’s just a by-product of a linked world and one that we have to live with deriving some value from it when we can. It would have been nice though, in my brief moment of respite from the all-pervasive imposition of communication technology while in Spain, to have just had the humble old alarm clock to wake me. Yeah I know my alarm clock IS was my Apple watch but hey I’m not saying all innovations are bad!

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