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Tag Archives: Institute of Managers and Leaders

That Philiping ‘Sound-Bite Wisdom’

17 Friday Aug 2018

Posted by Burning Manager in Uncategorized

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#philipedchart, broadsheet, Chartered Manager, Institute of Managers and Leaders, Leadership, linkedin, long-form journalism, meme, Obama, procrastiworking, sound bite wisdom, tabloid, Trump, Twitter

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I haven’t done a blog so far in August and yet I smashed out six in June and two in July. The reason? Well partly a dearth of material, but primarily because I have got into very short-form posts to LinkedIn. They are pithy (some might say pissy) little truisms or nuggets of wisdom that pop into my head from time to time; sometimes at the most random moments. I write them on a flipchart, take a photo, post it and Bob’s your Uncle. I call them #philiped chart – a play on the word ‘flip’ and my name ‘Philip’. Clever huh?

Capture30

So over the weekend I paused for breath and had a moment to reflect. This reflection time had me pondering the sort of nano-second world we now live in. Everything seems to be about speed and expediency, meaning activities that are more contemplative in nature tend to get relegated to the ‘too hard basket’ or ‘can’t find time basket’.  We’ve all seen examples of the glib sound bite wisdom, especially LinkedIn memes with some words of wisdom, be it for life and happiness, or how to manage our company or make a million in a week. I’m dismissive of such banality but over the weekend it dawned on me (somewhat late you might think) that I’m caught up in perpetuating the very thing I dislike.

So instead of just lamenting the near demise of long-form and considered written matter, I thought it might be worthwhile considering the implications of the new normal and how it came about.

It probably started before texting and Twitter. The beginnings of this demise can probably be charted back to the advent of television where entertainment was brought to us in a lazy fashion. At least with radio there is the engagement of the imagination. Less books began to be read and before long newspapers – a very good example of long-form journalism –  were flirting with the idea of shortening their pages. First cab off the rank were the tabloids in the belief that their readership wanted their news in more bite-sized chunks. You are hard-pressed today to find even the quality newspapers (broadsheets) produced in the old large format. Necessarily this means more considered long-form journalism is less evident.

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With texting came the expediency of getting a quick message off while the thought or conversation was hot. The days of the well-penned letter well and truly behind us at this stage. Then Twitter forced us to be deliberately succinct to the tune of 140 characters although 280 are available to some. In business there is a tendency to applaud such focus. No-one likes a meandering meeting with no real purpose right? Caution is needed though because not only can little thoughtful communication be conveyed in such a few characters, but the compunction to be brief can deliver dire consequences. The infamous Trump tweets have wreaked havoc across the globe with traditional allies often getting flamed by him. Were Trump to pen his thoughts in a broader manner and expound on his reasoning for the position he was taking, then no doubt the end result would be less inflammatory. As a result of the current trend to brevity, world tensions are now much higher.

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Then came the memes and LinkedIn which was my starting point. A few words placed beneath a  picture of a tranquil lake, while on the face of it harmless enough, can often  be anything but calming for someone experiencing grave difficulties in their life. A glib line that pays no homage  to the travails, scars and complexities of difficult situations does little good and is patronising at best. Knowing that ‘culture eats strategy for breakfast’ for example  is not really that helpful. It kinda suggests to me that the person dispensing this ‘wisdom’ has actually got that sorted and is reaping all sorts of benefits from doing so…a certain smugness comes through. What would be more helpful is a detailed exploration as to how one might get strategy implementation through developing and nurturing a culture whereby everyone knew the strategy, and was clear in their role to achieve it and worked assiduously to make it happen. Sure longer words but, more importantly, a lot harder to make happen.

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Recently I saw on LinkedIn the employability skills required to make us thrive in the age of digital disruption. Rather surreptitiously they all began with C. They were:

C – creativity;

C- critical thinking;

C- collaboration; and

C – communication.

That’s how this whole sound-bite wisdom works. There has to be some short sharp pattern. Like they all begin with ‘C’ for example. Life and management are much more complex than that, but perhaps that upsets the narrative and pattern too much. That had me thinking. Perhaps other letters of the alphabet might also be applied to the skills of the future. Here’s what a quick bit of procratiworking got me:

A

A  – agility (agile’s very much on trend right now!);

A – adaptability;

A – ambition; and

A – awareness.

I got on a roll and then thought ‘hey what about B’. Bit tougher this one but came up with:

B – bold;

B – businesslike;

B – big data; and

B – build partnerships.

C’s already been covered so what about ‘D’

D – diplomacy;

D – decision-making;

D – delegation; and

D –diligence.

So you see it’s not that hard to be glib. The fact of the matter is that the complex nature of managing in an organisation, or leading it, requires just three things (isn’t this me being reductionist?):

  • A complex battery of skills, competence and experience;
  • Self-awareness of your own shortcomings to be able to recruit to cover these; and
  • A mix of determination, sheer luck and creativity.

As suggested, this incorporates a huge array of skills and experience that cannot be contained within one letter of the alphabet.

If we are to achieve in improving our business delivery and leadership, it is unlikely that this will occur as a result of a nano-second eyeball capture on LinkedIn. In fact, most genuine entrepreneurs will talk about the hours of hard work and risks taken in order to become the ‘overnight success’ from their ‘genius’ idea. The same is true of effectively managing people and strategy. This can only be done effectively through life-long learning and having a raft of theoretical and practical skills that are constantly added to and updated. At times LinkedIn appears, in management terms, to be the equivalent of classified pages of old newspapers that carried remedies for everything from baldness to hearing loss. There are no simple one silver bullet fixes all ailments here. There ain’t no Rawleighs for management ailments!

The best solution to improving your business outcomes and managing your people for mutual advantage is to have a means by which best practice is available to you in long-form. Having peers with whom you can discuss issues and challenges with face to face, rather than a ‘like’ or ‘comment’ from one of your 800 odd connections, is much more enlightening. That’s why I have joined the Institute of Managers and Leaders and that’s why I sought the Chartered Manager status. The access to quality advice, peers, long-form research and insights provides a great opportunity to keep current in a world increasingly bombarded by little snippets of ‘wisdom’; not unlike what I contribute to most days that distract and dumb down the complexity of modern management. Sometimes too much condensed wisdom makes me want to ‘philip my lid’!

Five Blogs in Five Days…I Can Relate to That

15 Friday Jun 2018

Posted by Burning Manager in Uncategorized

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accidental manager, General practitioner, GP, Harvard Business Review Press, Institute of Managers and Leaders, Jeffey Pfeffer, RACGP, Rasmus Hougaard, Stanford Graduate School of Business, The Mind of the Leader, The Potential project

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Well I got to day five of my blog-a-day for Men’s Health Week. There’s lots of areas I could cover in the last episode but I wanted to make some linkages to what I have covered this week, so am going to discuss relationships. We know from research that relationships are important in our lives. Good relationships are instrumental to our physical, emotional and mental well-being. The ‘big four’ relationships (in no particular order for reasons you will discover in a minute) are:

Our relationship with:

1)     Our self;

2)     Our family and intimate friends;

3)     Our manager at work; and

4)     Our GP.

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I was going to concentrate on the relationship with your General Practitioner (GP) – and I will get to that – but I went to a master class this morning and it broadened my horizons like all good master classes should. It was conducted by Rasmus Hougaard of The Potential Project. Rasmus has just co-authored a best-selling book, published by Harvard Business Review Press no less, entitled ‘The Mind of the Leader’. Based on extensive research across many countries, where senior executives were interviewed, (open disclosure – I was one) Rasmus found that there are three key components to extraordinary leaders who get extraordinary results. These can be summarised as:

1)     Being mindful;

2)     Being selfless ; and

3)     Being compassionate.

I would strongly recommend getting a copy because it really does provide great insight into how to be a better leader of people and thereby improving business performance. In chatting with Rasmus after the masterclass, I mentioned my blog and he emphasised the point that THE key relationship in terms of  our physical and mental well-being is in fact our relationship with our boss. Clearly I had to touch on that in my blog!

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Given the amount of time we spend at work, our boss can have a direct impact on our mental and physical health. This certainly aligns with what noted management writer and Stanford Business School academic Jeffrey Pfeffer talks about in his recent book called ‘Dying for a Paycheck’. A toxic workplace he argues comes at a huge cost in terms of morbidity and mortality and is a clear work health and safety issue. Managers as leaders in their respective areas have a very strong bearing on the level of toxicity in the workplace, given the culture is either set by them, or allowed to flourish by them. Clearly it’s an area where more focus is needed min addressing men’s health concerns.

The ‘accidental manager’ is often the problem. Frequently technically gifted, they lack the insight to realise that the skills that make an effective leader and manager are not technical at all, but rather the ‘soft ‘ issues like emotional intelligence, insight, reflection , calm, poise, diplomacy etc. Quite often these new managers don’t want to reveal their vulnerability, so fall back on the ego that gave them great succor as content and technical experts. Humility is the key here and the insight to know that it’s good to ask for help. No-one can drive a car without getting driving lessons. Believe me you can do way more damage in charge of people than you can in charge of a vehicle. Learning is paramount and it should be lifelong. Like for me today…I learned new stuff and I do every time I am in the company of people like Rasmus.

The second relationship I want to give some focus to is our relationship with our GP. This is particularly important to us blokes because we under use this incredibly important service. We will get our car serviced within a week of its due date but will put off regular health check-ups. Let’s face it, most of us have less knowledge about what’s going on beneath our skin than we do about what’s going on under our car’s bonnet. Seems the wrong way around somehow.

What if we had a GP with whom we shared a good rapport? I suspect we would be willing to engage with them on a more frequent and earlier basis if they would engage better with us. This is an issue I raised recently with the peak body for General Practitioners, the Royal Australian College of GPs. They have been advertising a lot lately promoting themselves as ‘your specialists in life’, quite possibly mindful of the fact that Ai is already out performing them in terms of diagnosis and treatment choices. So far I haven’t heard ‘boo’ back. A shame really because they must have conducted research in terms of how to engage effectively with their customers, especially men who are a business opportunity just waiting to happen? Before a GP has a practice, first and foremost they have a business. I would encourage all GPs that they need to think long and hard about how they engage with their customers, particularly men to avoid disruption. Ai and machine learning is here and if lawyers’ days are numbered, GPs can’t be far behind.

This would be a great shame because it strikes me rapport with a robot will be much harder to establish than with a human. This got me thinking as to how you might build rapport and get to a level where you have a friendly and trusting engagement with ‘your specialist in life’. Unless you are a contestant on ‘Married at First Sight’ you don’t get married without first building a relationship with your partner. The first step on this journey starts with rapport. If you can’t build this, the marriage is doomed. So it seems counter-intuitive to me to end up with a GP without having some sort of selection process. Otherwise it’s no better than those faux relationship experts who put the MAFS contestants together – and we all know their success rate! I think the best approach if you need a new GP is to draw up a list of what’s important:

  • Would you be more comfortable with a male or female doctor?
  • What age demographic would you feel more comfortable with?
  • Do you need a specialism? e.g. asthma or diabetes – many practices have a sub specialists who cover particular areas in greater depth.

Armed with this list of requirements then, I think the next step is to shop around a few local practices identifying those who might fit your criteria. Asking who specialises in Men’s Health is the next action to be taken. Once you know this you can see whether that GP or those GPs meet your earlier criteria i.e. age, gender etc. Most likely some will.

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The next step, I believe, will be some of the best money you can spend to live a longer, more active and fulfilled life. Book appointments to meet with your shortlist and simply chat with them. This will quickly identify whether they are someone you could establish a long-term trusting relationship with. If you need help narrowing the field, tell them what you are there for i.e. you are interviewing them to see if they will make your short-list. Those interested and understanding of what you are doing should make the list. Those who take umbrage should not. There is no place for ego or power gradient differences with your GP.

If you really want to turn the heat up in the interview, move the patient chair from next to the Doctor’s desk to the middle of the room and get them to swivel their chair towards you. This changes the power dynamic and disrupts what is known as the ‘sociology of illness’ where the patient feels like the child in a parent-child relationship. If they can get through this without batting an eye, they might just be the one for you.

Next you should really dive deep into what does their self-professed interest in men’s health mean for you and what does it look like? If I’m having a GP who specialises in men’s health I need to ‘feel and touch’ the difference. In my experience quite often there is no appreciable difference between a GP who is a men’s health specialist and one who isn’t. This surely can’t be right.

The final clincher is can you see yourself liking this person? Will you build rapport and trust such that you can will be able to tell them anything that may be bothering you no matter how squeamish or embarrassed you might feel? If you can get all these issues covered in an appointment then you are building a key cornerstone into your long-term well being. Be prepared to book a double appointment (GPs love those) and don’t be worried about not finding your ideal match on the first ‘date’.

We know that relationships are key to good health. They can help us avoid anxiety and depression. They can intervene before issues build to a point where suicide might be considered an option. They help us build resilience and nurture us through times of hardship and suffering. Relationships at work can help us flourish or flounder depending on culture and how good the manager is. Relationships play a pivotal role in our physical and mental health. As humans  we want to live longer and be healthy and happy. We can all relate to that!

 

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