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Conversing @ Colvinius

12 Friday May 2017

Posted by Burning Manager in Uncategorized

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ABC, Australian Broadcasting Corporation, BBC, British Broadcasting Corporation, buzzfeed, Colvinius, Donald Trump, Facebook, Fairfax, fake news, Fran Kelly, Google, Jeremy Paxman, Leigh Sales, linkedin, Mark Colvin, Maxine McKew, Patricia Karvelas, Phillip Adams, Skimm, The Apprentice, Tony Jones, Virginia Trioli, Waleed Ali

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I got a tweet yesterday from someone who had just died. It simply said ‘It’s all been bloody marvellous.’ It was none other than Mark Colvin, the longstanding journalist from the ABC (Australian Broadcasting Corporation). The death of Mark is a blow to quality journalism and his passing is made even more salient by the fact that quality journalism is under attack like never before. There are three threats to the fourth estate. Traditional media is under pressure from falling advertising revenue, social media is skewing newsfeeds, citizen journalism is in many cases reducing the quality of the message and furthermore Trump, ostensibly the leader of the free world, has been doing his damnedest to undermine the role that the media plays in filtering out fact from fiction.

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I was no early listener to Mark Colvin whose career spanned some 40 years with the ABC. I was in the UK enjoying arguably the best quality radio, television and print media journalism in the world. The BBC remains, I think, the best news organisation across radio, television and digital platforms. So on my migration to Australia I was bracing myself for a bit of a culture shock from ‘nation speaking peace unto nation’ to laid-back news ditties interspersed by surfing forecasts. Imagine my surprise when I tuned into the ABC and listened to the likes of Fran Kelly, Waleed Ali, PK, Phillip Adams, Virginia Trioli, Leigh Sales, Maxine McKew, Tony Jones and of course Mark Colvin. I realised pretty quickly that my highbrow bias was totally off beam. Mark though, stood out for me partly I think because of his radio voice which appeared to have a tinge of British accent. He had a very direct approach, not quite Jeremy Paxman, but one that had an edge suggesting he had little tolerance for BS. He never got upset or talked over his interviewee and what was abundantly clear was that he didn’t work from scripts. His second question always seemed to be seamlessly linked to the previous answer; a clear mark of an accomplished journalist and interviewer.

Why is the passing of Mark Colvin, aka known by twitter handle ‘Colvinius’, so important? Possibly like no other time in modern history has the freedom of the press been so much at risk. There is the Trump effect. He believes that if you say it is so then it is so. This is mainly true if you run a Corporation. This is patently true if you host The Apprentice. This is clearly not the case if you are in public office and especially if you are running a country. It’s people like Mark Colvin who have kept and keep on holding such individuals to account.

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Secondly there is the worrying aspect of falling advertising revenues to the traditional media platforms of radio, TV and print. We have a very recent example of this in Australia on, of all days, World Press Freedom Day, with the notification of over 100 redundancies of journalists from the Fairfax Group. This means quality journalists committed to keeping our politicians, those in public service and corporations honest. Democracy is kept alive through the constant application of scrutiny. Those who do so are increasingly targeted as ‘un-American’ or ‘un-Australian’ etc. when nothing could be further from the truth. Those who place the spotlight on our freedoms are surely the great defenders of it which comes out of patriotism and not hatred. As Burt Cohen would attest, to lose quality journalists means our ability to actually undertake some of the long-form journalism or investigative journalism is seriously compromised. Denying media freedom is something we would not tolerate in the free world, but allowing it to be starved through lack of quality personnel seems to be something we sit idly by and allow.

There is the argument of course that alternative platforms, including digital, are taking the place of traditional forms of media and we should just suck it up and get on with it. Besides the young people are accessing their media that way aren’t they? All well and good but the questions you have to ask yourself are whether Facebook, Google, Skimm or Buzzfeed etc. would have had the tenacity and prowess to uncover the Watergate scandal if they had been around then? I strongly suspect not.

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Digital platforms, especially social media, have underlying algorithms allowing social media sites to garner an incredible amount of information about individual eyeball owners. Behaviours and patterns are the primary focus here because advertising revenue is what underpins these companies. This isn’t the world of the first wave of internet companies which were based on ‘fluff’ with no underpinning business model. The business model for the likes of Facebook, Linkedin etc. is well established and it is advertising. We know from FeedVis, developed by the Northeastern University and the University of Michigan, that social media news is actually curated for us. This has caused the New Scientist to claim that ‘in the history of mass media people were in control of what you saw. That’s not true anymore.’ We have every right to be alarmed by this. Our news is likely reflecting our current biases both conscious and unconscious. We know from neuroscience that our ego-brain is constantly seeking confirmation of our particular view of the world. Such self-affirming ‘proof’ delivered to our news feed daily, if not hourly, cannot be healthy from a knowledge, growth or democratic perspective.

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That said, not all digital news delivery is bad. I love keeping abreast of breaking news via Twitter. So did Mark Colvin by the way. What’s remarkable about Mark is that while he embraced the technology, he also embraced the polar opposite of Twitter and its 140 character limit with a breadth across an amazing range of issues that often had his colleagues breathless in admiration.

So I’ve received his last ever tweet. Those who listened to Mark on PM on a regular basis will know what I mean when I say that when I got his last tweet I held on for a further one, after a suitable, almost awkward pause, that simply said….’goodnight.’

It’s Not SIYLI to SBNRR

05 Friday May 2017

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Google, meditation, mindfulness, procrastaworking, reflection, reflective practice, SBNRR, Search Inside Yourself, Search Inside Yourself Learning Institute, SIYLI

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In management, the traits of preparation and planning are generally highly regarded. Knowing what your week ahead involves and being prepared and in the right frame of mind are essential ingredients to manoeuvring yourself through what are becoming busy and demanding working weeks. I admire those people whose desks still look as pristine as they did on the day they arrived. Mine, at times, looks like the aftermath of a medieval banquet. I don’t seem to finish a task in one fell swoop and will often put things aside to come back to when I hope further enlightenment will ensue. That’s putting a positive spin on it. Quite possibly it’s good old procrastaworking.

So it was no surprise a few weeks back when I found myself in Sydney rocking up to a course that I had booked in a fit of enthusiasm some six months previously, with not a great notion of what was in store for me. I know it was designed for Google and something to do with leadership so trusted my instincts that it was probably worthwhile. The only research I had done was the event location and start time. I had no idea about who was presenting or what it was really all about, or if I did have when I booked I had clearly forgotten.

Well you can imagine my surprise and delight to come away realising I had attended one of the best two day courses of my not inconsiderable time in the workforce. It wasn’t because I had no expectations going in – it was genuinely that good!

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It was a course called Search Inside Yourself conducted by SIYLI (Search Inside Yourself Learning Institute pronounced ‘silly’) and focused on mindfulness in the workplace with a significant emphasis on meditation. To boil it down it was two days of different types of meditation designed to improve emotional intelligence and leadership in the workplace. Sounds daunting? Hell yes. Sounds boring as bat shit? Hell no. While I have been meditating for quite some time this course expanded my meditation repertoire. Not all meditation tools will I use and this was the beauty of the course exposing you to a range allowing you to decide which feel like a good fit.

My personal favourite was SBNRR which if it became widespread practice, the world of business and politics would be so much better. I’ve so taken it to heart I have put it alongside the Resuscitation Chart at work. It’s an acronym that may well save your life one breath at a time.

S for STOP

B for Breathe

N for Notice

R for Reflect

R for Respond

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This simple technique of catching yourself when you feel your trigger being pulled is such an invaluable tool. It should be taught in schools if it isn’t already. Imagine the volume of flame mails, vicious tweets and critical posts that could be avoided through the simple application of pausing, breathing in, then noticing the responses of our body (our age-old reptilian brain defence mechanism) and moderating our response through some simple reflection.

The folks at Google are smart. They realise that a mindful workforce is kinder, more creative and productive and their investment in the Search Inside Yourself course was money well spent. My advice to any aspiring managers looking to advance their careers through education and training is to do this course before running head-first into an MBA. Very few modern MBAs are playing in this space and it will create a very solid sub-soil in which those technical skills can flourish. So next time you stop and breathe, instead of reacting without thinking, you may find the outcome is anything but silly.

By (Bye) the Numbers

09 Friday Dec 2016

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Betsy DeVos, Bill Gates, Borat, Dick Smith, Facebook, Google, Harvard Business Review, HBR, Kazakhstan, Mike Moore, Nate Silver, OECD, Ricahrd Branson, Steve Jobs, Trump

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A few things have happened recently that have had me look again at numbers and as usual I shall try to pull the threads together. While our near neighbours New Zealand might be reeling from their seismic events of late (7.6 on the Richster Scale), a less dramatic but no less significant event has happened in Australia in the last week or so. The much-vaunted Australian education system took a further hit with the announcement of the OECD education rankings which showed for mathematics we are now behind the nation glorious of Kazakhstan (of Borat fame). Sobering news indeed.

Then there was the spectre of the Trump election and the appointment of Betsy DeVos (just one ‘S’ from being a quirky 1970s art rock band). Part of the Amway family by marriage it’s pretty certain she will know how to do numbers so perhaps math in the US education system will get some heft. In fact it’s looking like the Trump Cabinet will be pretty well endowed numbers-wise. According to NBC News net worth of $14.5B between them. The Australian national debt only sits $44.5b by comparison.

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Under DeVos there will certainly be lots of math tutoring vouchers available that’s for sure. And the US needs to be up the rankings as well because it, too, falls beneath Kazakhstan AND Australia. Strange that, given when it comes to R&D and real smarts, the US seems to out-rank just about every other nation (Israel aside). Perhaps the quality of school-based education doesn’t count for too much after all? Maybe it’s our University sector that’s all-important? But oh yes we are dropping in those stakes as well (refer previous blogs).

Reflecting on the US Presidential race at a safe distance now, I, and am sure a lot of pundits, are trying to work out what went wrong with the predictions. Nate Silver, the guru amongst pollsters, got it completely wrong. Pollsters got Brexit wrong and even though they were armed with that aberration they still somehow crunched their US pre-polling numbers incorrectly. So when we are told to focus on the numbers and cast aside feelings and impressions we find that the numbers don’t really yield the right answers. In fact the pundit who seemed to predict the election result most accurately did it on ‘gut instinct’ and that was Mike Moore. If you read his website you will see that his assessment based on grass roots discussions was eminently more accurate than Silver’s.

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We are constantly reminded of the presence of big data and I think few of us understand what it is, other than it involves data and it is ..err big! I wonder sometimes whether the glib reference to this is because the data isn’t that big, or that special? Take analytics. The intelligence that sits behind our social media presence and our buying behaviour is now highly sought after with mainstream retailers paying lots for a more acute analysis of our expenditure patterns. Facebook and Google charge huge amounts (cumulatively that is) for Adwords etc. to promote your website and your brand/presence. I’ve done a lot of this and I cannot say that it has been that successful. Apparently the backend of these social media platforms can, with great precision, reach a highly targeted market. What if the models being used were as accurate as Nate Silver’s big data analysis?

When it comes to feelings and hunches the business world stands aghast. We are meant to use data, increasingly available in larger volumes thanks to super-computing, to make decision. Managers are taught to be all knowing scrutineers of numbers. Stock market analysts are great runners of the numbers and yet they seem to, time and again, fail to spot the complete dog that goes down the toilet – your money with it. Take Dick Smith. That turd was finely polished and the analysts got it sold to even the reasonably sophisticated investor and yet if you ever shopped in one of their stores you would immediately call your broker shortly thereafter and relinquish your holding. I can think of no clearer case of going with your gut and avoiding the numbers.

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The latest November edition of the Harvard Business Review ranked the world’s top 100 CEOs. The top three Martin Sorrell, Lars Rebien Sorenmson and Pablo Isla were interviewed in depth. What they said may surprise you. Isla, CEO of Inditex, is one of the world’s largest fashion retailers where one would suppose sales data and customer buying behaviours would be the absolute touchstone of the company. Rather he says ‘I’m gradually learning to be less rational and more emotional.’ He’s not alone. Entrepreneurs like Steve Jobs, Bill Gates, Richard Branson all placed or place a lot of emphasis on the ‘hunch’. For them it would appear that the gut instinct is more of a business guide than a complex data set.

So next time someone has done the numbers, be it a TV pundit, a politician or a business consultant be very wary. What does your ‘gut’ tell you? Don’t be misled by the whole ‘post-truth’ shtick that’s oscillating around at the moment. Perhaps the lack of respect certain sectors of the population have for ‘experts’ stems not from their lack of understanding of numbers, or the scientific method, or even from a  ‘chip-on-the-shoulder’ reaction to a burgeoning well-educated demographic but a lived experience where the numbers don’t quite stack up on many occasions. For example the economy has been growing, employment has been improving but their standards of living have declined.

So next time you are confronted with a league table, like our ‘dive’ in the math sweep stakes, it might be worth asking what method was used to determine the relative positions, what sample size was used, how was validity and reliability achieved and what vested interests existed for some counties to ‘fluff’ the figures? We might not be as bad as we are told. Go figure!

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