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The Lyonhjelm, the Witch and the Wardrobe

06 Friday Jul 2018

Posted by Burning Manager in Uncategorized

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asymmetric response, basketball, Caroline Myss, Daniel Kickert, David Lyonhjelm, Eurydice Dixon, Facebook, George Brandis, Pauline Hanson, provocation, reality TV, Sarah Hanson-Young, scap, The Donald, tolerance, World Cup, Zinedine Zidane

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A couple of things have happened in the last two weeks that on some strange level seem linked to me. There was the outrageous slur by Senator David Lyonhjelm against fellow Senator and Green Party member Sarah Hanson-Young. Then the other day we woke up to the news that the World Cup qualifying basketball game between Australia and the Philippines had ended in farce after a massive on-court scrap. The link? Well both were asymmetric responses to a provocation.

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That had me thinking about how drama -and those two events certainly were laden with drama.  It appears to be a much greater factor in society and the workplace right now. More than ever – and certainly not helped by The Donald – we are fixing our positions on subjects and then hanging on to that anchor point, often without much research to ground our position. Too bad for you if we aren’t in accord with some other person. Not only will they take issue with you on that issue, but they’re highly likely to write you off altogether. To some degree, I blame Facebook with the concept of ‘unfriending’.

Remember the same sex marriage debate? I listened to a podcast where the subject of unfriending somebody if you found they were on the opposite side of you in that particular debate, was the topic du jour. The ‘panel’ was millennials and their consensus was that you should unfriend without much regard and move on. Why waste time on people who don’t share your beliefs and attitudes was the commonly held opinion. It’s called tolerance that’s why!

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I also blame reality TV. Let’s face it, the younger generation have had a pretty strict diet of reality shows as the backdrop to their upbringing. At least the dramas of my generation with the likes of ‘Lost in Space’ and High Chaparral were easily recognizable as fictional. A consistent feature in each and every reality show is the concept of drama – more often than not fabricated or confected. In some shows the drama gets resolved within the arc of the episode, but you can bet your bottom dollar it will be there again in the next episode. Add to the mix that we are told we need to create a brand for ourselves and constantly create a narrative – read as dramatic story – and you can see how drama is now a constant in our lives. Your chances of being successful on a music talent show appear to be lessened if you cannot magic some story to pluck the heartstrings of the audience – whose phone/text votes keep you in the competition. No wonder our younger generation is seeking drama. It’s like oxygen to them.

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Back to the Senate. Without a doubt, both houses of Parliament are theatrical and all too often there are polarised viewpoints that are argued ad-nauseam at the expense of good policy, manners and tolerance. It’s as though, sometimes, we want to create the mayhem and havoc to belittle our opponent, or wind them up where their loss of control causes them to overstep the mark. Having watched a lot of sport, it is a tactic used in that arena sometimes to great effect to create provocation that results in a sanction against the provocatee and seldom any sanction for the provocateur. As we are currently in the midst of the World Cup football this brings to mind the response of Zinedine Zidane for France against Italy when he head-butted his opponent, Marco Materazzi in a World Cup final no less!  A classic example to prove my point. The provocation…. a racial slur, the response over the top and pretty much what everyone remembers from the event.

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In the basketball match I’m advised that the aggression by the Pilipinno players was as a result of constant jibes about the loss of their ‘super hero’ boxing champion Manny Pacquiao to Aussie boxer Jeff Horn. The response by Daniel Kickert, leading with his forearm, when a fellow player was roughly dealt with was clearly inappropriate and fair play to him he has since said he regretted it. Heaps of drama though right? 1,069, 294 views of the fight on You Tube to be exact and climbing!

And so it was with Lyonhjelm, who delivered a metaphorical verbal forearm to Hanson-Young. Excessive, inappropriate and not at all helpful. Why he hasn’t expressed regret like Kickert is beyond most rational folks but he is a wily politician and perhaps he is thriving on the drama of it all? What he missed with his vulgar riposte was the opportunity to focus on the provocation by Hanson-Young which as a result of the furor he created in the media has slipped well and truly under the radar. To label ‘men’ or ‘all men as rapists’ is inflammatory and does not one jot of good in improving the lives of women who are subject to sexual harassment, family and intimate partner violence or inequality.

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Hanson-Young may use in her defense that she was speaking her truth. She might argue she was raising awareness of issues of violence against women (especially in the immediate days after the death of Eurydice Dixon – read my previous blog). Raising awareness without taking action though is merely storytelling. It’s actions that really count. Caroline Myss put it really effectively at a seminar I attended a few years back. Someone asked her a question about their personal relationship and how the person could get their partner to listen when they were speaking their truth. Myss, in characteristic fashion, upbraided the person and commented that speaking your truth is pure BS. Concentrate rather, she bluntly stated, on living your truth. There is a great lesson here for our politicians.

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In society, and therefore the workplace, we are in danger of letting polarized views taint relationships that should otherwise be based on mutual respect, valuing skill sets of others, team effort and the achievement of common goals for the benefit of the business and thereby everyone within it. It is possible to retain friendships with people whose values may have diverted from yours. The danger all too often is we take one ideological perspective and extrapolate it for that person entirely, without checking first their views on a range of other issues. For example, a less than liberal approach to say same sex marriage may well lead someone to believe their old school friend is also anti-assisted dying without actually ever finding out. I’m forever surprised by the rich tapestry that is people and finding that within conservative perspectives there are often flashes of liberalism and vice versa.  Case in point is George Brandis who recently departed from the Senate. His  politics are of the right but gave one of the most effective and moving speeches against One Nation leader and fellow senator when she wore a Burka into the Senate to make her race-laden point. Go figure!

Let’s have more good manners in our political arenas, work places and communities. Taking satisfaction from being victimized and amplifying it to create drama is not where our energies should be going. Let’s hear less of the S words (‘slut’ and ‘shag’) and more “let’s agree to disagree on that” Lets focus on addressing real concerns within both the world of women and of men. Let’s reach out. To quote C S Lewis:

‘Each day we are becoming a creature of splendid glory, or one of unthinkable horror’.’ If we could just give a bit more emphasis to the former, we are much less likely to become the latter! Less witch more lion please!

 

Conversing @ Colvinius

12 Friday May 2017

Posted by Burning Manager in Uncategorized

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ABC, Australian Broadcasting Corporation, BBC, British Broadcasting Corporation, buzzfeed, Colvinius, Donald Trump, Facebook, Fairfax, fake news, Fran Kelly, Google, Jeremy Paxman, Leigh Sales, linkedin, Mark Colvin, Maxine McKew, Patricia Karvelas, Phillip Adams, Skimm, The Apprentice, Tony Jones, Virginia Trioli, Waleed Ali

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I got a tweet yesterday from someone who had just died. It simply said ‘It’s all been bloody marvellous.’ It was none other than Mark Colvin, the longstanding journalist from the ABC (Australian Broadcasting Corporation). The death of Mark is a blow to quality journalism and his passing is made even more salient by the fact that quality journalism is under attack like never before. There are three threats to the fourth estate. Traditional media is under pressure from falling advertising revenue, social media is skewing newsfeeds, citizen journalism is in many cases reducing the quality of the message and furthermore Trump, ostensibly the leader of the free world, has been doing his damnedest to undermine the role that the media plays in filtering out fact from fiction.

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I was no early listener to Mark Colvin whose career spanned some 40 years with the ABC. I was in the UK enjoying arguably the best quality radio, television and print media journalism in the world. The BBC remains, I think, the best news organisation across radio, television and digital platforms. So on my migration to Australia I was bracing myself for a bit of a culture shock from ‘nation speaking peace unto nation’ to laid-back news ditties interspersed by surfing forecasts. Imagine my surprise when I tuned into the ABC and listened to the likes of Fran Kelly, Waleed Ali, PK, Phillip Adams, Virginia Trioli, Leigh Sales, Maxine McKew, Tony Jones and of course Mark Colvin. I realised pretty quickly that my highbrow bias was totally off beam. Mark though, stood out for me partly I think because of his radio voice which appeared to have a tinge of British accent. He had a very direct approach, not quite Jeremy Paxman, but one that had an edge suggesting he had little tolerance for BS. He never got upset or talked over his interviewee and what was abundantly clear was that he didn’t work from scripts. His second question always seemed to be seamlessly linked to the previous answer; a clear mark of an accomplished journalist and interviewer.

Why is the passing of Mark Colvin, aka known by twitter handle ‘Colvinius’, so important? Possibly like no other time in modern history has the freedom of the press been so much at risk. There is the Trump effect. He believes that if you say it is so then it is so. This is mainly true if you run a Corporation. This is patently true if you host The Apprentice. This is clearly not the case if you are in public office and especially if you are running a country. It’s people like Mark Colvin who have kept and keep on holding such individuals to account.

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Secondly there is the worrying aspect of falling advertising revenues to the traditional media platforms of radio, TV and print. We have a very recent example of this in Australia on, of all days, World Press Freedom Day, with the notification of over 100 redundancies of journalists from the Fairfax Group. This means quality journalists committed to keeping our politicians, those in public service and corporations honest. Democracy is kept alive through the constant application of scrutiny. Those who do so are increasingly targeted as ‘un-American’ or ‘un-Australian’ etc. when nothing could be further from the truth. Those who place the spotlight on our freedoms are surely the great defenders of it which comes out of patriotism and not hatred. As Burt Cohen would attest, to lose quality journalists means our ability to actually undertake some of the long-form journalism or investigative journalism is seriously compromised. Denying media freedom is something we would not tolerate in the free world, but allowing it to be starved through lack of quality personnel seems to be something we sit idly by and allow.

There is the argument of course that alternative platforms, including digital, are taking the place of traditional forms of media and we should just suck it up and get on with it. Besides the young people are accessing their media that way aren’t they? All well and good but the questions you have to ask yourself are whether Facebook, Google, Skimm or Buzzfeed etc. would have had the tenacity and prowess to uncover the Watergate scandal if they had been around then? I strongly suspect not.

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Digital platforms, especially social media, have underlying algorithms allowing social media sites to garner an incredible amount of information about individual eyeball owners. Behaviours and patterns are the primary focus here because advertising revenue is what underpins these companies. This isn’t the world of the first wave of internet companies which were based on ‘fluff’ with no underpinning business model. The business model for the likes of Facebook, Linkedin etc. is well established and it is advertising. We know from FeedVis, developed by the Northeastern University and the University of Michigan, that social media news is actually curated for us. This has caused the New Scientist to claim that ‘in the history of mass media people were in control of what you saw. That’s not true anymore.’ We have every right to be alarmed by this. Our news is likely reflecting our current biases both conscious and unconscious. We know from neuroscience that our ego-brain is constantly seeking confirmation of our particular view of the world. Such self-affirming ‘proof’ delivered to our news feed daily, if not hourly, cannot be healthy from a knowledge, growth or democratic perspective.

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That said, not all digital news delivery is bad. I love keeping abreast of breaking news via Twitter. So did Mark Colvin by the way. What’s remarkable about Mark is that while he embraced the technology, he also embraced the polar opposite of Twitter and its 140 character limit with a breadth across an amazing range of issues that often had his colleagues breathless in admiration.

So I’ve received his last ever tweet. Those who listened to Mark on PM on a regular basis will know what I mean when I say that when I got his last tweet I held on for a further one, after a suitable, almost awkward pause, that simply said….’goodnight.’

By (Bye) the Numbers

09 Friday Dec 2016

Posted by Burning Manager in Uncategorized

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Betsy DeVos, Bill Gates, Borat, Dick Smith, Facebook, Google, Harvard Business Review, HBR, Kazakhstan, Mike Moore, Nate Silver, OECD, Ricahrd Branson, Steve Jobs, Trump

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A few things have happened recently that have had me look again at numbers and as usual I shall try to pull the threads together. While our near neighbours New Zealand might be reeling from their seismic events of late (7.6 on the Richster Scale), a less dramatic but no less significant event has happened in Australia in the last week or so. The much-vaunted Australian education system took a further hit with the announcement of the OECD education rankings which showed for mathematics we are now behind the nation glorious of Kazakhstan (of Borat fame). Sobering news indeed.

Then there was the spectre of the Trump election and the appointment of Betsy DeVos (just one ‘S’ from being a quirky 1970s art rock band). Part of the Amway family by marriage it’s pretty certain she will know how to do numbers so perhaps math in the US education system will get some heft. In fact it’s looking like the Trump Cabinet will be pretty well endowed numbers-wise. According to NBC News net worth of $14.5B between them. The Australian national debt only sits $44.5b by comparison.

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Under DeVos there will certainly be lots of math tutoring vouchers available that’s for sure. And the US needs to be up the rankings as well because it, too, falls beneath Kazakhstan AND Australia. Strange that, given when it comes to R&D and real smarts, the US seems to out-rank just about every other nation (Israel aside). Perhaps the quality of school-based education doesn’t count for too much after all? Maybe it’s our University sector that’s all-important? But oh yes we are dropping in those stakes as well (refer previous blogs).

Reflecting on the US Presidential race at a safe distance now, I, and am sure a lot of pundits, are trying to work out what went wrong with the predictions. Nate Silver, the guru amongst pollsters, got it completely wrong. Pollsters got Brexit wrong and even though they were armed with that aberration they still somehow crunched their US pre-polling numbers incorrectly. So when we are told to focus on the numbers and cast aside feelings and impressions we find that the numbers don’t really yield the right answers. In fact the pundit who seemed to predict the election result most accurately did it on ‘gut instinct’ and that was Mike Moore. If you read his website you will see that his assessment based on grass roots discussions was eminently more accurate than Silver’s.

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We are constantly reminded of the presence of big data and I think few of us understand what it is, other than it involves data and it is ..err big! I wonder sometimes whether the glib reference to this is because the data isn’t that big, or that special? Take analytics. The intelligence that sits behind our social media presence and our buying behaviour is now highly sought after with mainstream retailers paying lots for a more acute analysis of our expenditure patterns. Facebook and Google charge huge amounts (cumulatively that is) for Adwords etc. to promote your website and your brand/presence. I’ve done a lot of this and I cannot say that it has been that successful. Apparently the backend of these social media platforms can, with great precision, reach a highly targeted market. What if the models being used were as accurate as Nate Silver’s big data analysis?

When it comes to feelings and hunches the business world stands aghast. We are meant to use data, increasingly available in larger volumes thanks to super-computing, to make decision. Managers are taught to be all knowing scrutineers of numbers. Stock market analysts are great runners of the numbers and yet they seem to, time and again, fail to spot the complete dog that goes down the toilet – your money with it. Take Dick Smith. That turd was finely polished and the analysts got it sold to even the reasonably sophisticated investor and yet if you ever shopped in one of their stores you would immediately call your broker shortly thereafter and relinquish your holding. I can think of no clearer case of going with your gut and avoiding the numbers.

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The latest November edition of the Harvard Business Review ranked the world’s top 100 CEOs. The top three Martin Sorrell, Lars Rebien Sorenmson and Pablo Isla were interviewed in depth. What they said may surprise you. Isla, CEO of Inditex, is one of the world’s largest fashion retailers where one would suppose sales data and customer buying behaviours would be the absolute touchstone of the company. Rather he says ‘I’m gradually learning to be less rational and more emotional.’ He’s not alone. Entrepreneurs like Steve Jobs, Bill Gates, Richard Branson all placed or place a lot of emphasis on the ‘hunch’. For them it would appear that the gut instinct is more of a business guide than a complex data set.

So next time someone has done the numbers, be it a TV pundit, a politician or a business consultant be very wary. What does your ‘gut’ tell you? Don’t be misled by the whole ‘post-truth’ shtick that’s oscillating around at the moment. Perhaps the lack of respect certain sectors of the population have for ‘experts’ stems not from their lack of understanding of numbers, or the scientific method, or even from a  ‘chip-on-the-shoulder’ reaction to a burgeoning well-educated demographic but a lived experience where the numbers don’t quite stack up on many occasions. For example the economy has been growing, employment has been improving but their standards of living have declined.

So next time you are confronted with a league table, like our ‘dive’ in the math sweep stakes, it might be worth asking what method was used to determine the relative positions, what sample size was used, how was validity and reliability achieved and what vested interests existed for some counties to ‘fluff’ the figures? We might not be as bad as we are told. Go figure!

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